Enterprise resource planning (ERP) support may refer to several business operations. One type is in the form of an outside company providing staff support for each aspect of ERP hosting, and another may refer to the software and computer networks that house and execute ERP programs.
For an organization implementing a new ERP system is always a major consideration. Even with a mature, installed ERP, support is still critical throughout its lifecycle. In addition to the expected internal IT support, companies necessarily rely on support from the supplier for fixes, updates and enhancements and may also rely on other resources for other kinds of ERP support.
The first line of support usually comes from the software supplier. The supplier will provide bug fixes, periodic releases and enhancements, and call-in or online support for an annual fee that averages between 18% and 22% of the cost of the software license.